FAQ

Do you ship Australia wide?

Yes, we freight Australia wide. Please contact us to organise a quote.

What is your lead time?

Our lead-time is approximately 6 weeks (excluding transit time). We will supply you with an estimated completion date along with your deposit invoice. Please note that the completion date supplied is an estimate only.

As we create everything by hand, there can occasionally be unexpected delays. The estimated completion date for production not the delivery.

Do you deliver to Melbourne?

Yes, the Bombora delivery service to Melbourne Metro (within 50km of CBD) is $400 + $75 for each additional item.

Do you install?

Our workshop team is available to assist with installation depending on your location & type of project. If you are located within 50km of Melbourne Metro, the Surf Coast or Greater Geelong area, our standard installation fee is $400 (not including delivery) per item.

If you require assistance with installing your bathroom vanity, we will need you to provide us with the exact location of your existing plumbing / pipes. Please note - we are unable to install directly onto tiled surfaces.

As we are a small team based in regional Victoria, our workshop team may be able to assist with the installation of large or complex cabinetry projects if you are located within Melboune Metro, the Surf Coast and Greater Geelong area. A custom quote for delivery & installation can be arranged depending on the size & type of project.

Where is your timber sourced?

We prefer to use local recycled timber yards close to us in Torquay to save on travel time and miles. This also means that clients are able to meet Luke out at the yard and hand pick their timber. This is reclaimed timber that has been ‘dressed’. This means that all the nails and other bits of hardware have been removed and been cut to a uniform size. We buy our timber in pack lots when we find some that suits our particular needs and aesthetic. This means that all the timber in the pack is from the same source making it have a similar look as it would have originally be sourced from the same part of the forest. If we obtain new timber, we ensure that it is all sustainably sourced.

Why do you choose the timber you do?

The Bombora aesthetic is using timber full of character and real wood features. Recycled timber is more likely to be naturally grown and be full of variance of grain, tone and sap lines as it is slow growing and effected by the natural changes in environment. Timber grown in plantations tends to have a more uniform and strait grain pattern, less sap lines and knots. Recycled timber often has features such as iron staining from old nail and bolt holes and tiger grain patterns from being exposed to the elements which adds an individuality to a piece that is not able to be reproduced. We prefer to use our local reclaimed Australian hardwoods such as Messmate, Victorian Ash, Jarrah and Tasmanian Oak to save on travel miles and reduce environmental effects.

What if I want to use timber with low features?

As part of the consultation process, we will find out what look you are wanting for the timber on your piece. This includes such things as the variance in tone, uniformity of grain pattern, sap lines, recycled features etc. We also have the option of using new and sustainable harvested timber that tends to have more consistent grains and less natural features.

Can I choose my timber?

If you would like to be involved in selecting the timber in person, via zoom or email, we charge an additional fee of $200 to cover the time involved.

Do you do site visits / measures?

Yes, we are able to provide a site visit / measure for clients with complex timber cabinetry / joinery projects within the Surf Coast area.

Do I need to pay a deposit?

Yes. To secure your place within the production schedule, we require 50% of the total cost of your order.

Do you use a stain?

Not often. We use an Osmo natural oil & wax finish.

Do you have a showroom?

Yes. Our showroom / workshop is located at 5/6 Boneyards Avenue, Torquay & open by appointment only. We are open on Tuesday & Friday between 9am-3pm. Please contact us to arrange an appointment to ensure we are here.